Grievance Redressal Council

The Grievance Redressal Council of Maharashtriya Mandal’s College of Commerce is committed to fostering a transparent, fair, and student-friendly environment. The council ensures that concerns of students, faculty, and staff are addressed efficiently, promoting harmony and trust within the institution.

Aims and Objectives

To Provide a Platform for Complaints – Offer a structured mechanism for students and staff to raise concerns regarding academic and administrative matters.
To Ensure Fair and Timely Redressal – Address grievances in a just, impartial, and prompt manner to maintain a positive educational environment.
To Promote a Respectful Campus Culture – Encourage mutual respect and ethical behaviour among students, faculty, and administration.
To Safeguard Confidentiality and Integrity – Maintain the privacy of complainants while ensuring transparency in the resolution process.
To Strengthen Institutional Accountability – Enhance trust in the administration by making grievance redressal an integral part of institutional governance.

Committee Designations
The Grievance Redressal Council consists of the following members:
Chairperson – Principal of the college (Heads the council and oversees grievance redressal procedures).
Faculty Representatives – Senior faculty members from different departments (Ensure fair hearing and resolution of grievances).
Student Representatives – Elected student members (Provide student perspectives and assist in grievance resolution).
Administrative Officer – College administrative staff (Handles documentation and procedural aspects).
Legal Advisor (if applicable) – Provides legal guidance on matters requiring legal intervention.
External Member – A neutral person (e.g., social worker or academic expert) to ensure unbiased decision-making.

Process of Grievance Redressal

Submission of Grievance – Complaints can be submitted via a grievance box, email, or a designated portal.
Initial Review – The committee reviews the complaint and acknowledges receipt within a specified time.
Investigation and Hearing – The concerned parties are heard, and relevant documents are examined.
Resolution and Decision – The council arrives at a fair resolution and communicates it to the complainant.
Follow-up and Implementation – Ensuring that the decision is implemented and monitoring its effectiveness.